What is the delivery time?
Delivery times depend on the shipping option selected at checkout. You will receive an order confirmation and, when available, tracking information as soon as the order is dispatched.
Do you deliver throughout the UK?
Yes! We deliver throughout the UK. Delivery options and costs will be displayed at checkout before you complete your order.
How can I track my order?
Once the order is dispatched, we will send you an email with tracking information (when available). If you cannot find the email, please check your spam or junk folder.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at supportzoryvane@gmail.com. We will do our best to assist you before the order is dispatched.
What is the return policy?
If you change your mind about your purchase, you can generally cancel your order online within 14 days of receiving the products, subject to applicable exceptions and our return policy.
Please contact us at supportzoryvane@gmail.com before returning an item so we can provide the correct instructions.
What if the item arrives damaged or defective?
We are sorry if something isn't right! Please contact us at supportzoryvane@gmail.com as soon as possible—ideally providing your order number and photos of the item and packaging. We will work with you to resolve the issue.
How do I choose the product with the correct specifications?
Each product has specific specifications. Please carefully check the product description before purchasing.
I have another question. How can I get in touch? We are always here to help!
Simply send an email to supportzoryvane@gmail.com, and our team will respond as soon as possible.