Shipping & Returns

At Zoryvane, we take great pride in delivering high-quality products directly to your home across the UK. Once your order is placed, our team works diligently to process and dispatch the items within 1 to 2 business days. We offer various delivery options to suit your needs: our Standard Delivery typically arrives within 3 to 5 business days, while Express Delivery ensures your items arrive within 1 to 2 business days.

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We want your experience with ZORYVANE to feel as special and timeless as the jewellery you choose. If, for any reason, you change your mind about a purchase, you have 14 days from the date of receipt to notify us of your intention to return it. To start this process, simply send a brief email notification to supportzoryvane@gmail.com, including your order number.

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Quality is at the heart of everything we do. In the unlikely event that an item arrives damaged or with a manufacturing defect, please contact us immediately at supportzoryvane@gmail.com, attaching a photo that shows the issue. We will prioritize your request and either issue a full refund or send a replacement product at no extra cost to you. Under our policy, you do not need to return the defective item to us.

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All approved refunds are processed within 5 business days of the email notification and credited to the original payment method. Please note that while we aim for speed, some banks may take longer to update your account balance. To ensure the sustainability of this model, Zoryvane reserves the right to monitor the frequency of return requests. If you have any further questions or need assistance, our dedicated customer service team is available Monday through Saturday, from 9 a.m. to 5 p.m.